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How CCMS Ltd. Transformed Recruitment for Novello Healthcare

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PROJECT DETAILS

Permissive Tax Planning

  • Company
Novello Healthcare
  • Industry
Healthcare
  • Key Contact
Jane Couper, CEO & Co-Founder

The Challenge

Novello Healthcare, a purpose-driven healthcare organisation, faced significant recruitment challenges in the competitive healthcare sector. With increasing pressure to deliver services at low margins while maintaining high compliance standards, they needed an efficient recruitment solution that wouldn’t compromise on quality. Jane Couper, CEO & Co-Founder, was initially skeptical about the RPO model. Like many healthcare executives, she had concerns about:
  • Maintaining quality standards when outsourcing critical recruitment functions
  • Ensuring 100% NHS framework compliance for all nursing candidates
  • Preserving the company's mission-driven culture throughout the recruitment process
  • Managing costs while scaling their healthcare workforce

The Solution

After meeting with Danu Narada and the team at CCMS Ltd., Jane decided to implement a trial RPO partnership:
  • Targeted Trial Approach: A 12-week trial period with two dedicated Compliance Officers
  • Compliance-Focused Process: Implementation of CCMS's rigorous NHS framework compliance verification system
  • Quality Assurance Measures: Implementation of comprehensive feedback mechanisms for all placed nurses
  • 100% File Checking: Thorough verification of all documentation to ensure complete NHS compliance
  • Collaborative Partnership Model: A carefully structured outsourcing approach that balanced UK-based and outsourced team members

Implementation

The CCMS team worked closely with Novello Healthcare to:

  • Establish clear quality benchmarks and compliance requirements
  • Integrate CCMS's recruitment processes with Novello's existing operations
  • Implement systematic feedback collection from all placed nursing professionals
  • Create transparent communication channels between the UK-based and outsourced teams
  • Foster a shared commitment to Novello Healthcare's mission and cultural values

Results

The partnership delivered exceptional results during the initial 12-week trial:
  • 52 NHS-Compliant Nurses Placed: Successfully cleared and placed 52 nurses who met all NHS framework requirements
  • Outstanding Candidate Quality: 25 out of 26 nurses who provided feedback rated their experience 10/10
  • 100% Compliance Rate: Every file was thoroughly checked to ensure complete NHS compliance
  • Strong Cultural Alignment: Successfully maintained Novello Healthcare's mission- driven approach throughout the recruitment process
  • Long-Term Partnership: The initial trial evolved into an ongoing successful partnership

Client Testimonial

Jane Couper
    Jane Couper

    CEO & Co-Founder, Novello Healthcare

    I was an RPO skeptic until I met and worked with Danu Narada and the team at CCMS Ltd. I was talked into giving it a try a couple of years ago. We started with 2 Compliance Officers on a 12-week trial. In that time they cleared 52 NHS framework compliant nurses. I was concerned about quality of service, so we asked for feedback from every nurse. 26 of the nurses responded, and 25 of the nurses scored 10/10. We file checked every file to ensure 100% NHS Compliant and the quality was exceptional. I'm a data kinda girl, so this was just what I needed to see before going into a long-term partnership with the team - and they've been amasing ever since. For us, it's really important to have a core UK-based team. We choose carefully which roles we outsource and we work hard to make sure both our UK team and our outsourced team are passionate about our mission and culture. You can't just outsource and expect magical things to happen, you have to work in partnership with each other and embrace it. But when done correctly it can be a successful model and accelerate growth, particularly in markets where we're under huge pressure to deliver at low margins and high compliance. Thank you Danu and CCMS!

    Key Takeaways

    The successful partnership between CCMS Ltd. and Novello Healthcare demonstrates that:
    • RPO Can Deliver Quality: With the right partner, RPO can maintain or even enhance quality standards
    • Compliance Excellence is Achievable: Rigorous processes can ensure 100% compliance with complex healthcare standards
    • Cultural Alignment is Essential: Successful outsourcing requires alignment on mission and values
    • Data-Driven Approaches Build Trust: Measurable results help overcome initial skepticism
    • True Partnership Delivers Results: Collaborative approaches between in-house and outsourced teams create sustainable value