Achieving Scalable Growth with CCMS Compliance Team
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PROJECT DETAILS
Achieving Scalable Growth with CCMS Compliance Team
- Company
Healthcare Recruitment
- Industry
Nursing Recruitment
- Key Contact
Scaling operations while maintaining compliance standards
The Challenge
Our client, a UK-based nursing recruitment company, faced significant challenges in scaling their compliance operations while maintaining quality and cost-effectiveness. They needed to:
- Manage an increasing compliance workload with limited resources
- Meet and exceed stringent healthcare regulatory requirements
- Establish efficient workflows that could scale with business growth
- Balance quality and cost considerations in a competitive market
The Solution
CCMS implemented a structured approach to compliance management by establishing two specialised teams:
Registration Team
- Initially staffed with two dedicated compliance specialists
- Focused on processing new nurse registrations
- Implemented streamlined workflows for documentation verification
- Established clear monthly targets aligned with client expectations
Maintenance Team
- Started with one specialist focused on ongoing compliance management
- Developed efficient processes for handling compliance updates and renewals
- Created systematic approaches to documentation management
Implementation
Our implementation strategy centered on a phased approach:
- Foundation Building - Establishing core processes and quality standards
- Target Setting - Creating clear, measurable objectives for each team member
- Performance Tracking - Implementing systems to monitor and exceed targets
- Strategic Expansion - Growing the team based on demonstrable success
- Continuous Improvement - Refining workflows to increase efficiency
The Registration Team consistently exceeded monthly targets from the beginning,
creating a strong foundation for growth. As the workload naturally increased for the
Maintenance Team, we strategically expanded both teams to handle growing demand
Operational Impact
- Registration Team Excellence - Consistently exceeded monthly targets for processing new nursing applications.
- Streamlined Maintenance - Successfully expanded the Maintenance Team to handle increasing compliance requirements.
- Team Growth - Strategic expansion of both Registration and Maintenance Teams to support increasing client demand.
- Career Development - Created new roles and advancement opportunities within the compliance operation.
Business Benefits
- Cost Reduction - Client was able to maintain only a core UK team while CCMS handled all other compliance operations offshore
- Process Efficiency - Improved workflows reduced turnaround times and enhanced accuracy
- Compliance Excellence - Strengthened adherence to regulatory requirements, minimising risk for the client
- Scalable Operations - Established a foundation for continued growth without compromising quality